Terms of Service

1. These terms

These Terms of Service govern your use of muzodev.com and www.muzodev.com (the "Site") and set out the framework for services provided by MUSETECH DEVELOPMENT LIMITED ("MuzoDev", "we", "us") under the business name MuzoDev. By using the Site or by engaging us for a service, you agree to these terms.

Services are provided under a separate account agreement, application form and, where applicable, trade confirmations and settlement instructions issued for your account. If there is a conflict between these terms and your signed account agreement, the account agreement prevails for the service it covers.

2. What we do

We are registered with FINTRAC as a Money Services Business and provide the following activities within that registration:

• Foreign exchange dealing — buying and selling fiat currencies.
• Money transferring — transmitting funds to and from beneficiaries on your instruction.
• Payment services — processing and settling payments for merchants and platforms.

Registration with FINTRAC is not a licence to provide any other financial service and does not imply endorsement by FINTRAC or the Government of Canada.

3. What we do not do

Nothing on the Site is an offer or solicitation to buy or sell any security, derivative or investment product. We do not provide investment advice, portfolio management, margin or leverage, staking, lending or deposit-taking services, and we do not accept deposits. We are not a bank or a trust company and we are not a member of the Canada Deposit Insurance Corporation.

4. Eligibility and verification

To open an account you must be at least 18 years old and, where you act for an entity, authorised to bind that entity. Before we can transact for you we must complete the verification and screening required by Canadian law, including establishing your identity, the identity of directors and beneficial owners, and the nature and expected profile of your business.

We may decline an application, or decline or delay a specific transaction, where we cannot complete verification, where a sanctions or screening result requires it, or where we are required or permitted to do so by law. We are not obliged to give reasons where doing so would be unlawful.

5. Rates, quotes and conversions

Rates published on the exchange desk and elsewhere on the Site are indicative only. They are static reference rates showing the effect of our standard spread. They are not live market data, and they are not an offer, a quote or a commitment to deal at any particular rate.

A binding rate is established only when a transaction is confirmed under your account agreement, and it applies for the period stated in that confirmation. Foreign exchange markets move continuously; a rate that was valid when quoted may no longer be available when your funds arrive. Where a transaction cannot be executed at the confirmed rate, we will contact you with the available rate before proceeding.

Fees and the applied spread are disclosed in your account agreement or trade confirmation. We do not make deductions that were not disclosed before the transaction was executed, other than charges imposed by third parties such as correspondent banks or network fees, which are outside our control.

6. Your instructions

You are responsible for the accuracy of the payment and settlement details you give us. Once a payment has been released to a network or counterparty it generally cannot be recalled. Where you provide incorrect details, we will make reasonable efforts to assist, but we cannot guarantee recovery of funds and third-party charges may apply.

We may rely on any instruction that appears to come from you through the agreed channel. You must tell us immediately if you believe your credentials or contact channels have been compromised.

7. Instructions and settlement

You are responsible for the accuracy of the beneficiary bank details you provide. A payment instructed to a wrong or mistreated account may not be recoverable once released to the clearing network. We will confirm settlement instructions in writing before your first transaction, and any change to those instructions must be verified through the agreed channel before it takes effect.

We may decline or hold a payment where a counterparty, corridor or underlying transaction cannot be assessed to our satisfaction under applicable law or our compliance program.

8. Prohibited use

You must not use the Site or our services to breach any applicable law, to facilitate money laundering, terrorist financing, sanctions evasion, fraud, tax evasion or the proceeds of crime, or to transact on behalf of a person you are not authorised to represent. You must not attempt to interfere with the Site's operation or security.

9. Suspension and termination

We may suspend or terminate your access where you breach these terms, where verification can no longer be maintained, where we are required to do so by law, or where continuing the relationship would expose us to unacceptable regulatory risk. Where a lawful balance remains after termination and after any applicable law enforcement hold, we will take reasonable steps to return it to a verified account in your name.

10. Anti-money-laundering cooperation

You agree to provide the information and documentation we request in order to comply with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and its regulations, and to keep that information current. We may be required to make reports to FINTRAC without informing you, and we may be prohibited by law from disclosing that a report has been made.

11. Website content

The Site is provided for information. While we take care to keep the content accurate, we do not warrant that every statement is complete, current or error-free, or that the Site will be uninterrupted or free of harmful components. Content may be changed or removed at any time without notice.

All content on the Site — text, layout, graphics and the MuzoDev name and marks — belongs to us or is used with permission. You may not reproduce it commercially without our written consent.

12. Liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special or consequential loss, loss of profit, loss of business opportunity, or loss arising from market movement between the time a rate is quoted and a transaction is executed. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud.

Where liability is not excluded, our aggregate liability arising from or in connection with a service is limited to the total amount of fees you paid us for that service in the twelve months preceding the event giving rise to the claim.

13. Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including failure of banking or clearing networks, cyber incidents affecting third parties, regulatory action, or interruption of communications or power.

14. Governing law

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in that province. The courts of British Columbia have exclusive jurisdiction, without prejudice to any right to seek relief where assets are located.

15. Changes

We may amend these terms. The version published on this page is the current version, and the "last updated" date will change when it is revised. Continued use of the Site or our services after an amendment constitutes acceptance. Material changes affecting active clients will be notified by email before they take effect.

16. Contact

• Email: [email protected]
• Telephone: +1 778-651-5544
• Post: MUSETECH DEVELOPMENT LIMITED, 200A-4185 Still Creek Drive, Burnaby, BC V5C 6G9, Canada